Shipping & Returns

Ronny Colbie flowers are ONLY available for delivery to all London postcodes and for local collection.
All listed flowers prices DO NOT include shipping – prices for shipping are calculated at checkout.
All flower orders will arrive on the specific date requested by 6PM (Monday – Saturday – excluding bank holidays)
All flower deliveries that require a specific time slot will need to be arranged directly with shop prior to the requested dispatch date via telephone/email
We are conscious of our carbon footprint and only deliver throughout London via our eco-friendly couriers
Our delivery and collection days are Monday to Saturday
Same day delivery and collections are available if ordered before 11:30am
All orders made after 11:30am on Saturday will be delivered Monday

We are unable to issue refunds or exchanged unless flowers are delivered to recipient damaged.
Where possible flower arrangements must be returned to the Balham shop.
Should the product(s) be damaged upon receipt, proof of purchase and photographic evidence MUST be sent via email within 6 hours of delivery.
Flowers have a seasonal dependence and there may be occasions when a particular variety is unavailable. Every effort will be made to source each flower as purchased, however, if this cannot be achieved a similar variety will be used as a replacement. We do not offer refunds/ exchanges based on issues with selected varieties

All orders to UK postcodes will be shipped complimentary via Royal Mail’s 48 hour tracked parcel service.
A premium next day delivery option to all UK postcodes is available at an additional cost and is added at checkout.
International shipments are sent on a tracked service. Arrival of your parcel may vary depending the specific customs guidelines for your chosen country. Specific country tax/duties are changed to the recipient. We advise you check the specific country tax tariff and additional duty fees prior to ordering.
Our delivery days are Monday to Saturday
Same day collections are available during store opening hours (Monday – Saturday | 10:00 – 18:00)
All orders made after 11:30am on Saturday will be delivered Monday

We are unable to issue refunds or exchanged unless products have been delivered to recipient faulty.
We are unable to offer refunds on any used or opened goods
Where possible all damaged products must be returned to the Balham shop.
Should the product(s) be damaged upon receipt, proof of purchase and photographic evidence MUST be sent via email within 6 hours of delivery.